I used an earlier version of this tool, version 3.10.14 to help with an installation problem with the Adobe CS3 suite. That version seems no longer to be available. This current version only works on Mac OS X 10.11 El Capitan or above. That said, version 3 helped resolve the installation issues I was having with reinstalling CS3 last year. To run CS3 now, though, I needed a new serial number I got from Adobe (https://landing.adobe.com/en/na/products/creative-cloud/ctir-2113-exchange-serial-number-cs3-4.html#) using my old serial number, which no longer worked after I upgraded from OS X 10.9 Mavericks to El Capitan and then Sierra.For the time being at least my CS3 apps run on Sierra. I haven't tested High Sierra yet, so your mileage may vary. Interestingly, this tool is designed to remove files related to pre-release (beta) versions of Adobe software. But it works as well removing files that hamper running or reinstalling, as the description says, CS3 through CS6. This is a good thing for people who need to use older versions of their Adobe suite apps after upgrading the operating system. Why upgrading the OS causes problems for Adobe apps I don't know, but this tool helps resolve those issues. So does their proffering of new serial numbers, as mentioned above. The serial number means that I didn't have to reinstall CS3 after all to get it to run in Sierra. So I didn't need the Cleaner Tool this time around.Be sure to read the instructions carefully (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) before using this app. There are a number of steps that need to be followed in sequence. You will need the download versions of your software in order to reinstall it—the old DVDs no longer work. You can get CS3 here, https://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html, with your old serial number. I don't have links for CS4, 5 and 6. You'll have to dig them up yourself. ;-)
Creative Cloud for teams gives you access to the complete set of Adobe creative apps plus exclusive features designed to help your team get work done. You get a web-based Admin Console that makes it easy to manage licenses, advanced 24/7 tech support, and 1:1 Expert Services sessions. Oct 07, 2019 Adobe Creative Cloud 5.0.0.354 - Access Adobe apps from the cloud with a monthly fee. Download the latest versions of the best Mac apps at safe and trusted MacUpdate.
Learn what to do when the Creative Cloud desktop app fails to install or update.
![Adobe creative cloud cleaner mac terminal 10 Adobe creative cloud cleaner mac terminal 10](/uploads/1/2/6/2/126266032/176399722.png)
How to fix 'failed to install' or 'failed to update' errors
The Creative Cloud desktop app fails to install or update mainly because the Creative Cloud apps on your machine have become corrupted, or if your machine can't connect to the Adobe servers. Error messages for these problems are:
Error code 1 | Error code P50
Error code P1 | Error code 1001
Error code 50 | Error code 1002.
To fix these errors, try the following solutions in order. Stop once you're able to successfully install the Creative Cloud desktop app.
- Uninstall the Creative Cloud desktop app. For instructions, see Uninstall the Creative Cloud desktop app.
- Sign in to the Creative Cloud website and click Download next to the Creative Cloud desktop app. Install the downloaded app. For more, see Download Creative Cloud desktop app.Download the Creative Cloud desktop app from adobe.com
- Download the Creative Cloud Cleaner Tool to remove the current installation of the Creative Cloud desktop app.
- Right-click the downloaded AdobeCreativeCloudCleanerTool.exe file and choose Run as Administrator.
- Choose your language: Type e for English and then press Enter.
- Review the Adobe End-User License Agreement: Type y and press Enter.
- Choose option 3: CC Apps, Creative Cloud & CS6 Products and press Enter.
- Choose option 1: Adobe Creative Cloud Desktop and press Enter. Follow the onscreen instructions.
- Program Files (x86)Common FilesAdobeOOBE
- UsersAppDataLocalAdobeOOBE
- Sign in to the Creative Cloud website and click Download next to the Creative Cloud desktop app. Install the downloaded app.
- Create a new local user account with administrator privileges for your machine.
- Sign in to the Creative Cloud website and click Download next to the Creative Cloud desktop app. Install the downloaded app.
- Windows 10: See Create a local user account in Windows 10.
- Windows 8 and Windows 7: See Create a user account.
- macOS: See Set up users, guests, and groups on your Mac.
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